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Webinar recap: The Digital Freight Forwarder: Transforming Ocean, Air & Road Operation for Greater Visibility & Control for Malaysia
Thank you to everyone who joined our session on building a smarter, more connected freight forwarding operation in Malaysia.
A big thank you to our speaker, Karthik Venkatachalam, for a clear and practical session. đź‘Ź
Key takeaways:
✅ Malaysia’s foundation is strong. It ranks 26th of 139 on the World Bank’s Logistics Performance Index (3.6 overall, against Singapore’s 4.3).
✅ Customs is the gap. At 3.3, it is Malaysia’s lowest pillar and 0.9 points behind Singapore.
âś… The climb is real. Malaysia moved from 41st in 2018 to 26th in 2023.
âś… SMEs feel the barriers most. Legacy processes, budget and skills hold smaller forwarders back the most.
âś… Start small, start with clean data. Poor data quality and change resistance stall more projects than technology does.
âś… AI is already useful, but only on good data. It helps with document reading, ETA prediction and quote drafting.
Want to see how this fits your operation? Write to info@scmprofit.com.
